Intuitive Health & Wellness Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a respectful, transparent, and secure manner.

This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

WHAT INFORMATION WE COLLECT

We may collect personal information including, but not limited to:

• Name and contact details

• Appointment or enquiry information

• Health or other sensitive information

• Information submitted via our website or communications

Health information is considered sensitive information and is collected only with your consent.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information when you interact with us, including when booking appointments, submitting forms, subscribing to communications, or contacting us online or in person.

HOW WE USE PERSONAL INFORMATION

Personal information may be used to:

• Provide and administer services

• Communicate with you

• Send information or marketing where consented

• Improve operations and services

• Meet legal and regulatory obligations

DISCLOSURE OF PERSONAL INFORMATION

We do not sell personal information. Information may be disclosed where required by law or to trusted third-party service providers assisting with business operations.

OVERSEAS DISCLOSURE

Some service providers may store data outside Australia. We take reasonable steps to ensure privacy protections are maintained.

STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

RETENTION

Personal information is retained only as long as necessary and then securely destroyed or de-identified.

ACCESS AND CORRECTION

You may request access to or correction of your personal information.

MARKETING

You may opt out of marketing communications at any time.

COOKIES

Our website may use cookies to improve user experience.

PRIVACY COMPLAINTS

Complaints can be made to us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

CHANGES

This policy may be updated from time to time.